FAQs

Where is your store located?
We are located in Poole, United Kingdom.

What is Spangoo's Return Policy?
For detailed information about our return policy, please refer to the “Return & Refund Policy” tab on our website.

Can I cancel an order?
If you'd like to cancel an order, please contact us at support@spangoo.store or via our 24/7 live chat as soon as possible. If your order hasn’t been processed yet, we’ll be happy to cancel it and issue a full refund. If it has already been processed, we will assist you with the return process once you receive the item.

What if my order tracking is delayed or not updating?
If you encounter any issues with tracking updates, please contact us at support@spangoo.store or via live chat. We will investigate the issue and provide you with the most up-to-date tracking information.

What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please notify us within 30 days by emailing support@spangoo.store or using live chat. We will arrange a replacement or refund after assessing the issue.

Will I receive a confirmation email when my order is submitted online?
After completing your order, you will automatically receive a confirmation email acknowledging its receipt.

How do I process a return?
To initiate a return, please contact us at support@spangoo.store for further assistance.

Any product exclusions or restrictions?
All sales on products are final. Please check the product title for any disclaimers indicating if the item is on sale

Contact Us

For assistance, reach out to our customer support team:

📧Email: support@spangoo.store
📞Phone: +44 7395 526512
📍Address: 3 Abbotts Mdw, Lytchett Matravers, Poole, BH16 6BF, United Kingdom